Cancellation & Refund Policy

1. What this policy covers

This policy covers only the paid Premium Membership we sell on mailclublist.com, through our payment partner Polar. It does not cover subscriptions to individual mail clubs — those are sold and billed directly by each club’s own creator, on their own site, under their own terms. We take no commission and handle no payment on those, so we cannot issue a refund for a club’s mail, price, or shipping — contact that creator directly, or see Report a listing if the listing itself is wrong.

2. Nothing to cancel

Premium Membership is a one-time purchase. It does not renew and you will never be charged again, so there is no subscription to cancel. Your access stays open for as long as your account does.

3. Refunds

Within 7 days of purchase: if you are not satisfied, email us and we will refund it in full, no questions asked. A refund ends Premium access.

After 7 days: the purchase is non-refundable, except where required by applicable law or where there was a billing error (e.g. you were charged twice) — email us and we will correct it.

Approved refunds are issued to your original payment method through Polar, typically within 5–10 business days depending on your bank or card issuer.

4. Disputed payments

A successful chargeback or dispute on a Premium payment ends the associated Premium access immediately.

5. Price changes

We may change the Premium price for future purchases. A change never affects a purchase you have already made.

6. Contact

Cancellation and refund requests: email support@mailclublist.com or see Contact & support for our full registered details.